Modular service packages tailored to your needs
Krones Lifecycle Service Modular Service Agreements (MSA) combine the most important service modules into a practical service package for you and thus form the basis for fast, uncomplicated and competent assistance for your lines. Additional benefits to you: You can individually customise your MSA and add further modules. You receive precisely the services you require.
At a glance
- Tailor-made concept based on your individual needs
- High planability, budget security and transparency
- Close collaboration between Krones and our customers
- Basis for a reliable performance of your lines
With MSA Support, you can bundle (as an alternative to an MSA, support orders can also be booked as individual requests) all services from Krones Support, our technical customer service, as needed, for example:
- Round-the-clock support by telephone, e-mail or using the Customer Service Portal
- Safe and fast troubleshooting using remote access via the Remote Service or our Augmented Reality Support Argos
Benefits to you
- Quicker responses compared to individual requests
- Cost savings through minimised service personnel deployments on site
- Full transparency regarding open or closed support tickets
- Prioritised processingfor MSA customers according to the booked edition
With MSA Support, you can bundle (as an alternative to an MSA, support orders can also be booked as individual requests) all services from Krones Support, our technical customer service, as needed, for example:
- Round-the-clock support by telephone, e-mail or using the Customer Service Portal
- Safe and fast troubleshooting using remote access via the Remote Service or our Augmented Reality Support Argos
Benefits to you
- Quicker responses compared to individual requests
- Cost savings through minimised service personnel deployments on site
- Full transparency regarding open or closed support tickets
- Prioritised processingfor MSA customers according to the booked edition
Krones offers a range of different products for your maintenance strategy. They can be individually defined in an MSA Maintenance while taking your requirements and your budget into account.
Benefits to you
- Risk management through matching of professional maintenance planning, customer requirements and customer budget
- Stable technical availability and extension of the service life of your line
- Optimisation of your line performance
- Saving of resources through optimally maintained machines and the reduction of new components
- Your own dedicated project manager at Krones
- Transfer of knowledge and cost optimisation through systematicintegration of your personnel into maintenance measures
Krones offers a range of different products for your maintenance strategy. They can be individually defined in an MSA Maintenance while taking your requirements and your budget into account.
Benefits to you
- Risk management through matching of professional maintenance planning, customer requirements and customer budget
- Stable technical availability and extension of the service life of your line
- Optimisation of your line performance
- Saving of resources through optimally maintained machines and the reduction of new components
- Your own dedicated project manager at Krones
- Transfer of knowledge and cost optimisation through systematicintegration of your personnel into maintenance measures
MSA Performance is a package with optimally matched performances –with fixed, predictable costs and one single contact person at Krones, who analyses and interprets the data recorded by you and suggests potential measures. In short: We identify what has to be improved–and how this can be done. Our digital approach includes the access to our Krones.worldand Advanced Analytics, which establish a basis for efficient coaching and transparent collaboration.
Benefits to you
- Benchmarking your inefficiencies: Optimisation based on your production data
- Digital Service Center: Krones takes a more precise look and can take on more responsibility from a remote location.
- Faster analyses: Krones project manager analyses your production data with you
- Efficient plans for action: perfect support in the achievement of your goals
- Continuous Improvement Process: through the use of complete data analysis
MSA Performance is a package with optimally matched performances –with fixed, predictable costs and one single contact person at Krones, who analyses and interprets the data recorded by you and suggests potential measures. In short: We identify what has to be improved–and how this can be done. Our digital approach includes the access to our Krones.worldand Advanced Analytics, which establish a basis for efficient coaching and transparent collaboration.
Benefits to you
- Benchmarking your inefficiencies: Optimisation based on your production data
- Digital Service Center: Krones takes a more precise look and can take on more responsibility from a remote location.
- Faster analyses: Krones project manager analyses your production data with you
- Efficient plans for action: perfect support in the achievement of your goals
- Continuous Improvement Process: through the use of complete data analysis
The Ingeniq line generation sets new standards in efficiency while reducing total cost of ownership. Powered by high-end equipment, digital connectivity and the Lifecycle Alliance, it features a revolutionary service concept with a strong performance promise.