Fast help thanks to MSA Support
Wherever you are in the world: one call is sufficient and Krones will help you with all questions about your machines – seven days a week, 24 hours a day. The Modular Service Agreement (MSA) support is even more practical and faster: your requests will be processed more quickly and you will receive feedback from a Krones Service Line employee within an hour at lower package prices. The administration effort is also reduced, as all relevant data is already stored at Krones. So you don't have to waste time and can fully focus on getting your production up and running again.
In addition to the known services, Krones now offers Augmented Reality Support Argos. This means that with the aid of smart glasses you can receive immediate assistance from a Krones support specialist on your very own machine – as if he were right next to you on site.
Benefits to you:
- 24-hour availability: per phone, via Remote Service or by means of Augmented Reality Support
- Faster reaction possible as customer data is already stored
- Cost savings through lower package prices
- Augmented Reality Support Argos: increased performance and faster problem solution by immediately checking the success of the activities performed
GRS: Global Remote Service
The GRS platform is an integrated state-of-the-art platform managed centrally by Krones. It forms the basis for the remote monitoring and service (remote service) of your Krones machines and lines that meets the highest safety standards.
- Protocols and encryption according to the state of the art
- Secure two-factor authentication for the technician's login on the platform
- Traceability: every connection gets recorded
- Legally compliant documentation of remote service accesses
Digitalization – but secure!